Maisonette Firhill Hotel & Resort Murree is focused on maintaining your personal information. We encourage our visitors to be aware of how we gather, use, and protect their data when browsing our website or utilizing our services (such as booking a stay at the resort). This policy outlines how users’ data is collected and processed according to applicable regulations to ensure high-quality service while respecting consumer rights.
Whenever you visit Maisonette Firhill Hotel & Resort, we aim to enhance your experience by gathering certain information. This can be collected in various ways:
- Checking in or out of a room.
- Contact details such as name/email address, etc.
- Participating in resort events.
- Interacting with our staff.
This information helps us tailor our services to provide you with a comfortable and personalized experience.
- Register for a membership or promotional offer, you may submit personal details.
- Inquire about our services or availability.
- Use our website's chat feature to contact us (or via email).
- Engage with our social media profiles.
When you interact with our website, some data is automatically collected:
- Payment system providers when making an online reservation.
- Information about the device you're using to visit our website.
- Feedback or reviews submitted via the website.
- First, last name, birth dates, and other identifying attributes.
- Contact Details - such as postal and email addresses.
- Financial information, such as credit card and banking details.
- Payment Details - including amounts paid and services provided.
- Technical data like your IP address, device information, and other technical details for website interaction.
- Usage data - records of how you interact with our website and services.
- Tracking Data - including cookies for personalized tracking and user experience improvement.
Please note that if you choose not to provide any private information, we may not be able to provide you with the services you requested.
We may use your personal information in the following situations:
- To facilitate your stay at Maisonette Firhill Hotel & Resort.
- To comply with legal requirements, including tax and financial obligations.
- If you've opted in to receive marketing communications from us.
- To request feedback on your experience.
- To respond to your queries or requests for customer support.
To fulfill the objectives of this Privacy Policy, we may share your personal information with third parties. In cases where required by law, we may disclose your personal information.
- Online booking platforms and digital payment services.
- Legal and financial advisors, government authorities, and third-party contractors.
We take significant steps to ensure your personal information is secure. Access is restricted to authorized individuals, including staff and third-party service providers who are bound by strict data protection agreements.
While we take necessary precautions, please note that no data transmission over the internet can be guaranteed as 100% secure.
Under certain circumstances, you have the right to access or request the deletion of your personal data. You may also object to the processing of your data or request restrictions on its use.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
We reserve the right to amend this Privacy Policy at any time. The latest version will be available on our website.
Email: info@maisonettefirhillmurree.com
Phone: +92 311 1122168