Agreement to Terms & Conditions :

By checking in to Maisonette Firhill Hotel & Resort Murree, you are agreeing to our terms and conditions. We expect all guests to follow these terms and conditions, and any breach of our terms and conditions may result in legal action. We are grateful for taking the time to read our terms and conditions before your stay.

Respectful Stay & Use of Facilities

We expect all of our guests to treat our facilities with respect. We ask that you use the amenities, facilities and services responsibly and adhere to the rules and regulations outlined in our terms and conditions. We also ask that you respect the other guests staying at our hotel.

Insurance & Liability

Maisonette Firhill Hotel & Resort Murree is not liable for any destruction or injuries that may occur during your stay at the hotel. We highly encourage all guests to purchase travel insurance before their arrival. If you have any further questions about our terms and conditions, please don't hesitate to ask a team member.

Payment Policies

We can take all major credit and debit cards as forms of payment. We also accept cash payments, subject to prior arrangements with a front desk staff member. All guests must pay at least 50% of their total stay fees upon check-in, with payment in full required before check-out.

Cancellations & Modifications

We understand that sometimes guests can change their plans, and we are happy to accommodate modifications and cancellations when possible. We require at least 24 hours’ notice for any changes or cancellations; otherwise, we can apply a fee. If you have any questions about cancellations or modifications, please don't hesitate to ask a team member.

Check-in & Check-Out

At Maisonette Firhill Hotel & Resort Murree, our check-in time is 2 pm, and check-out time is 11 am. If you plan on incoming after 5 pm, please notify us before so we can make the necessary arrangements.

Child Policy

We are happy to welcome children of all ages at Maisonette Firhill Hotel & Resort Murree. An adult must come with all children under 12 at all times. We also ask that any noise be respected and that we take extra care for the safety of our youngest guests.

Limitation of Practical Usage of Website

Accessing and using the Maisonette Firhill Hotel & Resort Murree website is only for personal use. Any illegal activities while using our website, or any attempts to access confidential information, are strictly prohibited.

Trademark & Copyright

All content on the Maisonette Firhill Hotel & Resort Murree website is protected by copyright and trademark laws. You may not transcript, reproduce or use any of our content without prior permission from a team member.

Miscellaneous

If any of the terms and conditions are found invalid or unenforceable, that does not affect the legitimacy or enforceability of any other part. We reserve the right to change our terms and conditions without prior notice. Any conflict arising from these terms and conditions shall be subject to arbitration in a court of law.